Family Liaison Manager


Hello, my name is Naomi Rattrey and I am the Family Liaison Manager within the Academy.

My role in the Academy is to provide support, advice and information to all our families. I can help you with any worries or concerns that you may have in relation to your child’s education, behaviour and wellbeing. I am also here to support parents with issues that may be impacting on their family life such as housing concerns or benefit advice.


All advice and support discussed is confidential, although concerns relating to the safeguarding of children will always be dealt with in accordance with The UCL Academy’s Safeguarding and Child Protection Policy.

Support for pupils includes:

  • Promoting good attendance and punctuality
  • Enhancing self-esteem and confidence
  • Encouraging and supporting positive behaviour
  • Developing positive attitudes to learning
  • Support with issues in/out of school

Support for parents includes:

  • Providing information about services in the local area
  • Completing referrals to relevant agencies e.g CAMHS, Early Help
  • Completing forms/applications
  • Advice and support in promoting positive behaviour at home
  • Support to improve school attendance
  • Signposting for help with housing, finances and debt, health etc.

These lists are not exhaustive so please speak to me about anything that is worrying you or that you need support with.

How to get in touch:

I work 3 days a week and will be able to meet with you at school, by telephone or virtually.
To make an appointment please call me directly on 07506 013282 or email me  [email protected]

For more details about family support we provide at the Academy, please view our Family Support Guide: